[
  {
    "subject": "I forgot my password",
    "body": "I cannot log in. Please reset my password for this account.",
    "label": "password_reset"
  },
  {
    "subject": "Reset password link",
    "body": "The reset password email never arrived. I am locked out.",
    "label": "password_reset"
  },
  {
    "subject": "Account locked after login",
    "body": "Too many failed login attempts locked my account. I need a password reset.",
    "label": "password_reset"
  },
  {
    "subject": "Cannot sign in",
    "body": "Sign in fails. I forgot the password and need a reset link.",
    "label": "password_reset"
  },
  {
    "subject": "Two-factor login help",
    "body": "I lost my phone and cannot finish login or 2FA. Reset the password please.",
    "label": "password_reset"
  },
  {
    "subject": "Change my password",
    "body": "Please help me change my password. I still remember my username.",
    "label": "password_reset"
  },
  {
    "subject": "Locked account",
    "body": "My account is locked. Send a password reset so I can log in again.",
    "label": "password_reset"
  },
  {
    "subject": "Forgot login password",
    "body": "Forgot my login password. Can you email a reset password link?",
    "label": "password_reset"
  },
  {
    "subject": "Reset my credentials",
    "body": "I need to reset my credentials. Login keeps saying wrong password.",
    "label": "password_reset"
  },
  {
    "subject": "Help logging in",
    "body": "Help logging in: the password I saved does not work. Please reset it.",
    "label": "password_reset"
  },
  {
    "subject": "Password expired",
    "body": "My password expired and login is blocked. I need a reset.",
    "label": "password_reset"
  },
  {
    "subject": "New device login",
    "body": "Login on a new device failed. Send a password reset to my email.",
    "label": "password_reset"
  },
  {
    "subject": "Username and password",
    "body": "I have the username but forgot the password. Reset the password.",
    "label": "password_reset"
  },
  {
    "subject": "Unlock my login",
    "body": "Please unlock my login. I will reset the password after that.",
    "label": "password_reset"
  },
  {
    "subject": "Reset link expired",
    "body": "The password reset link expired. Send a new reset password email.",
    "label": "password_reset"
  },
  {
    "subject": "Can't access account",
    "body": "I can't access my account because I forgot the password.",
    "label": "password_reset"
  },
  {
    "subject": "Login page error",
    "body": "The login page says invalid password. I need a reset.",
    "label": "password_reset"
  },
  {
    "subject": "Forgot account password",
    "body": "Forgot the account password after the holiday. Please reset it.",
    "label": "password_reset"
  },
  {
    "subject": "Need password help",
    "body": "Need password help. I cannot complete login.",
    "label": "password_reset"
  },
  {
    "subject": "Reset and unlock",
    "body": "Please reset my password and unlock the account so I can log in.",
    "label": "password_reset"
  },
  {
    "subject": "Question about my invoice",
    "body": "I have a question about my invoice total and the last charge.",
    "label": "billing"
  },
  {
    "subject": "Unexpected credit card charge",
    "body": "My credit card shows an unexpected charge from your company.",
    "label": "billing"
  },
  {
    "subject": "Need a refund",
    "body": "I was billed twice. I would like a refund on the extra invoice.",
    "label": "billing"
  },
  {
    "subject": "Subscription charge",
    "body": "The subscription charge on my card is higher than I expected.",
    "label": "billing"
  },
  {
    "subject": "Receipt for payment",
    "body": "Please send a receipt for last week's payment and invoice.",
    "label": "billing"
  },
  {
    "subject": "Billing address update",
    "body": "Update my billing address before the next invoice is sent.",
    "label": "billing"
  },
  {
    "subject": "Double charged",
    "body": "Looks like I was double charged. Please check the billing invoice.",
    "label": "billing"
  },
  {
    "subject": "Cancel and refund",
    "body": "I canceled last month. Why is there a new billing charge?",
    "label": "billing"
  },
  {
    "subject": "Invoice number missing",
    "body": "The invoice email has no invoice number. Can you resend billing details?",
    "label": "billing"
  },
  {
    "subject": "Credit card failed",
    "body": "My credit card failed. How do I update payment for billing?",
    "label": "billing"
  },
  {
    "subject": "Prorated invoice",
    "body": "Can you explain the prorated invoice on my subscription?",
    "label": "billing"
  },
  {
    "subject": "Sales tax on invoice",
    "body": "Why is there extra sales tax on this invoice and charge?",
    "label": "billing"
  },
  {
    "subject": "Payment not showing",
    "body": "I made a payment but billing still says unpaid. Here is the receipt.",
    "label": "billing"
  },
  {
    "subject": "Wrong amount billed",
    "body": "The billed amount does not match the plan. Please review the invoice.",
    "label": "billing"
  },
  {
    "subject": "Refund status",
    "body": "What is the status of my refund for invoice 4412?",
    "label": "billing"
  },
  {
    "subject": "Charge after cancel",
    "body": "You charged my card after I canceled. Please reverse the billing charge.",
    "label": "billing"
  },
  {
    "subject": "Need invoice copy",
    "body": "Need a copy of the March invoice for my records.",
    "label": "billing"
  },
  {
    "subject": "Update payment method",
    "body": "I need to update the payment method on file for billing.",
    "label": "billing"
  },
  {
    "subject": "Discount not applied",
    "body": "My discount did not apply to this invoice. The charge is too high.",
    "label": "billing"
  },
  {
    "subject": "Why was I billed",
    "body": "Why was I billed this week? I need the invoice line items.",
    "label": "billing"
  },
  {
    "subject": "Where is my package",
    "body": "Where is my package? I need a tracking number for the shipment.",
    "label": "shipping"
  },
  {
    "subject": "Delivery is late",
    "body": "The delivery is late. Can you check the warehouse and tracking status?",
    "label": "shipping"
  },
  {
    "subject": "Wrong shipping address",
    "body": "The shipping address on the label is wrong. Please update delivery.",
    "label": "shipping"
  },
  {
    "subject": "Tracking stuck",
    "body": "Tracking has been stuck at the warehouse for three days.",
    "label": "shipping"
  },
  {
    "subject": "Package never arrived",
    "body": "The package never arrived and tracking says delivered.",
    "label": "shipping"
  },
  {
    "subject": "Change delivery address",
    "body": "Please change the delivery address before the shipment ships.",
    "label": "shipping"
  },
  {
    "subject": "Shipment delayed",
    "body": "The shipment looks delayed. Any update from the carrier tracking?",
    "label": "shipping"
  },
  {
    "subject": "Missing tracking email",
    "body": "I never got a tracking email for my order shipment.",
    "label": "shipping"
  },
  {
    "subject": "Damaged package",
    "body": "The package arrived damaged. How do I start a shipping replacement?",
    "label": "shipping"
  },
  {
    "subject": "Out for delivery",
    "body": "It has said out for delivery all day. Where is the package?",
    "label": "shipping"
  },
  {
    "subject": "International shipment",
    "body": "My international shipment is stuck in customs. Need tracking help.",
    "label": "shipping"
  },
  {
    "subject": "Warehouse hold",
    "body": "Is the order still at the warehouse? I need a delivery date.",
    "label": "shipping"
  },
  {
    "subject": "Label created",
    "body": "Tracking only says label created. Has the package left yet?",
    "label": "shipping"
  },
  {
    "subject": "Wrong item shipped",
    "body": "The shipment had the wrong item. Please send the correct package.",
    "label": "shipping"
  },
  {
    "subject": "Need estimated delivery",
    "body": "Need an estimated delivery date for this tracking number.",
    "label": "shipping"
  },
  {
    "subject": "Pickup at warehouse",
    "body": "Can I pick up the package at the warehouse instead of delivery?",
    "label": "shipping"
  },
  {
    "subject": "Address correction",
    "body": "Please do an address correction on this shipment before delivery.",
    "label": "shipping"
  },
  {
    "subject": "Split shipment",
    "body": "Part of the order shipped. Where is the rest of the package?",
    "label": "shipping"
  },
  {
    "subject": "Carrier returned package",
    "body": "The carrier returned the package. Please reship to my address.",
    "label": "shipping"
  },
  {
    "subject": "Leave at door",
    "body": "Please leave the package at the door. Update the delivery notes.",
    "label": "shipping"
  },
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]